HONG KONG – The Centre for Asian Philanthropy and Society (CAPS), a uniquely Asia, independent, action-oriented research and advisory organization, released the 2024 edition of its flagship study, the Doing Good Index.
The study finds that despite the rapid digitalization of the Asian social sector, social delivery organizations (SDOs)1 are struggling to keep up with technological changes due to inadequate access to digital infrastructure, lack of capacity, and insufficient donor support.
As technology continues to advance, a new type of digital divide is being created that hampers the ability of the social sector to deliver products and services to the most vulnerable communities.
The Index finds that digital technology has become commonplace in the social sector in Asia. 95% of the organizations surveyed use digital technology to carry out their work, with 88% intending to increase their use of digital technology in the next two years.
However, SDOs in Asia lack the necessary resources to fully leverage the benefits of digital technology and protect themselves against the associated risks. 59% of surveyed SDOs said their staff lack the skills to use digital tools effectively, and 70% do not have, or are unaware of, an organizational cybersecurity strategy.
